The situation is especially heated because of how many of Twitter’s core features were actually invented by their users and first adopted by third party clients: everything from @-replies to hash tags to url shorteners to search. A lot of the in-house “innovations” that Twitter has rolled out have turned out to be duds…
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Anil Dash: Why Your Complaint About Twitter Is Wrong (comment by Greg Borenstein)
Give customers what they need to use your product better…
(via adora)
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